Privacy policy
1. Introduction
SeedLab Group LLC ("Company," "we," "us," or "our") operates hugrab.us and is committed to protecting the privacy of its users. This Privacy Policy describes how we collect, use, disclose, and retain personal information in connection with your use of our website and services.
This policy complies with applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act (CCPA/CPRA) and the Children's Online Privacy Protection Act (COPPA).
2. Information We Collect
2.1 Information provided directly by the user: Name, email address, phone number, shipping and billing address, account credentials, and communications submitted through customer service channels.
2.2 Payment information: Payment details are processed by our third-party payment processor. The Company does not store full payment card numbers.
2.3 Information collected automatically: IP address, browser type, device identifiers, operating system, pages visited, and session data collected via cookies and analytics tools.
2.4 Information from third-party login services: If you authenticate via Google or Apple, limited profile data (name, email) is received as authorized by you through that service.
3. Purposes of Processing
We use collected information for the following purposes:
- (a) Processing and fulfilling orders
- (b) Account creation and management
- (c) Customer service and inquiry response
- (d) Transactional communications, including order confirmations and shipping notifications
- (e) Marketing communications, where consent has been obtained
- (f) Website analytics and performance improvement
- (g) Fraud prevention and security monitoring
- (h) Compliance with applicable legal obligations
4. Disclosure of Personal Information
4.1 The Company does not sell personal information.
4.2 Personal information may be disclosed to the following categories of recipients:
- Service providers: Shipping carriers, payment processors, email platforms, and analytics providers, solely as necessary to operate the business
- Brand Owner: Needstech Co., Ltd., for product warranty and after-sales support purposes only
- Legal authorities: Where required by applicable law, court order, or regulatory obligation
- Business successors: In connection with a merger, acquisition, or sale of assets, subject to equivalent privacy protections
4.3 All third-party service providers are contractually required to process personal information only for specified purposes and to maintain appropriate security standards.
5. Cookies and Tracking Technologies
5.1 The Company uses cookies and similar technologies for the following purposes: essential site functionality, analytics, and marketing.
5.2 Users may manage cookie preferences through their browser settings or the cookie consent banner displayed on the site. Disabling certain cookies may affect site functionality.
5.3 California residents may submit an opt-out signal via the Global Privacy Control (GPC) in accordance with CCPA requirements.
6. Data Retention
Personal information is retained for as long as necessary to fulfill the purposes described in Section 3, maintain account records, and comply with applicable legal obligations, including financial record-keeping requirements (generally 3–7 years). Data no longer required is securely deleted or anonymized.
7. Data Security
The Company employs industry-standard security measures, including SSL/TLS encryption, access controls, and regular system monitoring. Notwithstanding these measures, no method of electronic transmission or storage is entirely secure, and the Company cannot guarantee absolute security.
8. California Residents — CCPA/CPRA Rights
California residents have the following rights under applicable law:
- Right to Know: Request disclosure of the categories and specific pieces of personal information collected
- Right to Delete: Request deletion of personal information, subject to applicable exceptions
- Right to Correct: Request correction of inaccurate personal information
- Right to Opt-Out: The Company does not sell or share personal information for cross-context behavioral advertising
- Right to Non-Discrimination: The Company will not discriminate against users for exercising their privacy rights
Requests may be submitted to help@hugrab.us. The Company will respond within 45 days as required by law.
9. Children's Privacy
This website is not directed to individuals under the age of 13. The Company does not knowingly collect personal information from children under 13. Upon becoming aware of such collection, the Company will promptly delete the relevant information. Concerns may be directed to help@hugrab.us.
10. Third-Party Links
This website may contain links to third-party websites. The Company is not responsible for the privacy practices of such websites and recommends reviewing their respective privacy policies.
11. Modifications
This Privacy Policy may be updated periodically to reflect changes in our practices or applicable law. Material changes will be communicated via email or prominent notice on the website. The "Last Updated" date reflects the most recent revision.
12. Contact
For privacy-related inquiries or to exercise your rights:
SeedLab Group LLC 📧 help@hugrab.us Response within 10 business days.